The most important aspect of any bestbusinesscommunity relationship is communication. Today our world seems to develop into a really global marketplace, there are more and more international firms and organizations that deal with other companies throughout the world. The aim of the article is to study the nature of cross-cultural communication and the intercultural skills that can be useful in any kind of international business relationships. So it is very important to communicate the right way with the representatives of different cultures and nations as the simplest mistakes can cause terrific problems in understanding. There are many scientists and economists who worked at the field of business communication.
Among the foreign scholars we can name Fred Luthans, Larry A. Samovar, Margaret H., De Fleur and many others. The native scientists who devoted their works to the subject of business communication are N. Formanovskaya, V. Goncharov, N. Moskovcev, V. Derkachenko etc. Analyzing business as the sphere of social relations psychologists believe that success here depends on 85% on the person’s ability to communicate. While communicating we use together with some logical tools things we don’t often really understand and pay attention to. Among such subconscious phenomena we can point out the first type of communication which is non-verbal. It can be defined as “non-word human responses and the perceived characteristics of the environment through which the human verbal and nonverbal messages are transmitted”.
Non-verbal communication differs from verbal in some fundamental ways. For one thing, it is less structured, that makes it more difficult to study. Some types of non-verbal communication, such as the meaning of colors and certain gestures, can vary from culture to culture. Thus, it becomes obvious that learning, understanding and following the traditions of different cultures make it much easier to find the right direction on communication with their representatives. While words can carry just the message, non-verbal communication expressed by intonation, gestures, and even facial movements can let the opponent know the attitude of the person. Also it helps to establish credibility and leadership potential in business. For successful communication all the forms must be paid much attention to. More thoroughly we come to the approach that there are no forms of communication to be omitted. We come across the idea that all the forms must be used to get better and more completed results of communication and transferring thoughts and information.
Culture surrounds us all the time. A person may not realize it, but he constantly belongs to several cultures. Making attempt to explain what exactly culture is we can define it as system of shared symbols, beliefs, attitudes, values, expectations, and norms for behavior. Thus all members of any culture have and tend to act on similar assumptions about how people should think, behave and communicate. Cultures may vary widely. It is no wonder that most of us need special training before we can become comfortable with a culture that differs from our own. And it is apparent that any business person dealing with a foreign partner for successful communication must first of all pay attention to the cultural sphere his partner belongs to. Accepting the regulations of the partner’s culture it is always easier to build and correct the process of negotiations that way that the partner feels some comfortable.
When there appears the necessity to deal with foreign partners a manager has to learn about another culture, and there are two main approaches to choose. The first one is to learn as much as possible – the language, cultural back ground and history, social rules, and so on – about the specific culture expected to deal with. The other one is to develop general skills that will help to adapt in any culture. To become a successful multicultural communicator Margaret H. De
